Call Management: Smarter calls, made simple

Route calls automatically, access voicemails in your inbox, and monitor activity in real-time — all from one intuitive system.

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Call Routing

Send calls exactly where they need to go. Route by time of day, department, individual user, or call group — all with customizable logic.

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Set up ring groups or call queues

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Route to specific extensions, auto-attendants, or external numbers

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Use Follow Me settings to ring multiple devices in a sequence

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Create backup routes for after-hours and holidays

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Set up call forwarding to mobile phones or other extensions

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Voicemail to Inbox

Never miss a message — even when you're not at your desk. Voicemails are transcribed and sent directly to your inbox.

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Listen or read messages from any device

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Optional email notifications for missed calls with no voicemail

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Unified voice inbox for teams or individuals

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Auto Attendant

Give your callers a smooth, self-serve experience with customizable voice menus.

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Greet callers professionally with custom recordings

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Create multiple layers of options with menus and submenus

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Directory search by first or last name

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Real-Time Call Logs

Get a clear view of what’s happening — and what’s happened.

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Monitor incoming and outgoing call activity

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Track missed calls and voicemail status

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Filter by number, extension, or timeframe

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Call Parking + Pickup

Let your team grab calls from anywhere — like a true shared phone experience.

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Upload custom music or record on-hold messages for a polished experience

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Park calls with one button

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View and un-park from compatible desk phones

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Create pickup groups across departments or desks

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See and switch between multiple live calls with Call Waiting

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Call Screening

Decide which calls deserve your attention with real-time caller info.

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Send unknown numbers to voicemail

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Block distractions with Do Not Disturb

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Identify callers before answering

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Reliability you can count on

With end-to-end encryption and local Canadian hosting, your communications stay safe, fast, and close to home.

Transparent VoIP pricing
in Canadian dollars

$25/month

Per seat. Flat rate. That’s it.

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All 90+ Core PBX features

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No hidden fees

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Monthly billing

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Use your existing hardware — or ours

No bundles. No long-term contracts. Just a scalable, affordable VoIP phone service built for manufacturing businesses.

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Explore Phonetico's 90+ PBX features

Ready to take control of your business calls?

See how Phonetico can simplify your call flow, improve response times, and make your team sound more professional — without the complexity.

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Frequently asked questions

Do I need technical knowledge to set up call flows?

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Not at all. Our platform is designed to be user-friendly. You can create, edit, and manage call flows with our drag-and-drop interface — no IT support required.

Can I update my call flow after hours or on weekends?

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Yes! You have full control over your system 24/7, so you can make changes whenever it’s convenient for you.

What happens if I need help with setup or customization?

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Our support team is here to help. You can reach out anytime, and we’ll guide you through setup, feature adjustments, or best practices.

Can I manage calls across multiple locations or remote teams?

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Absolutely. Phonetico supports multi-location and hybrid setups, so your call management stays seamless no matter where your team is.

Is call management included in all plans?

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Yes. Call Management features like auto attendants, call routing, voicemail, and scheduling are included with every Phonetico Business Phone System.