Effective Date: April 13, 2026
Company: 17013639 Canada Inc. (Phonetico)
Phonetico provides hosted telecommunications services including but not limited to VoIP services, SIP trunking, phone number provisioning, messaging services, PBX functionality, and related features (“Services”).
Services are provided on a commercially reasonable, best-effort basis and may be modified, improved, or discontinued at Phonetico’s discretion where required for technical, operational, legal, or third-party carrier reasons.
Customer acknowledges that Services depend on third-party providers including internet service providers, telecom carriers, and infrastructure partners.
Phonetico is not responsible for:
Services must be used in compliance with all applicable laws.
Customer agrees not to use the Services for:
Phonetico reserves the right to suspend Services immediately upon suspected misuse.
Services are provided on a month-to-month basis unless otherwise agreed in writing.
Either party may terminate Services with written notice effective at the end of the current billing cycle.
Phonetico may immediately suspend or terminate Services without notice in cases of:
Customer agrees to pay all applicable fees as invoiced.
Unless otherwise stated:
Customer is responsible for all applicable taxes (GST/HST/QST).
Customer is responsible for:
Customer is solely responsible for internet connectivity and local network performance.
Phonetico is not liable for service disruptions caused by:
Services are provided on a best-effort basis with no guaranteed uptime.
Phonetico does not guarantee uninterrupted or error-free service.
Interruptions may occur due to:
Customer acknowledges that VoIP emergency calling differs from traditional telephone service.
911 service may:
Customer is responsible for ensuring all users are informed of these limitations.
For roaming users, 911 service may only provide basic routing and users must communicate their location to emergency responders.
Phonetico is not responsible for failure of emergency calling services to the fullest extent permitted by law.
Customer authorizes Phonetico to request number porting on its behalf.
Porting timelines are controlled by third-party carriers and may be delayed or rejected.
Phonetico is not responsible for delays, failures, or carrier rejections caused by incorrect or incomplete information.
Phonetico may suspend Services immediately for:
Services are not intended for life-safety, emergency-only, or mission-critical systems.
Customer agrees to maintain backup communication methods where required.
Services are provided “as is” and “as available.”
Phonetico disclaims all warranties including:
To the maximum extent permitted by law:
Phonetico shall not be liable for any indirect, incidental, consequential, or special damages including:
Total liability shall not exceed the amount paid by Customer in the three (3) months preceding the claim.
Customer agrees to indemnify and hold harmless Phonetico from any claims, damages, losses, or expenses arising from:
Phonetico is not liable for failure or delay caused by events beyond reasonable control including:
Both parties agree to maintain confidentiality of non-public information shared during the course of Services.
Customer retains ownership of its account data and phone numbers where applicable, subject to carrier and regulatory constraints.
Phonetico may retain necessary operational records for legal, billing, or compliance purposes.
All fees are non-refundable unless otherwise agreed in writing.
Service credits may be issued at Phonetico’s sole discretion in cases of verified service disruption.
This Agreement is governed by the laws of the Province of Quebec and applicable laws of Canada.
This Agreement constitutes the entire agreement between the parties and supersedes prior agreements or communications.
Customer agrees to this Agreement by:
Customer acknowledges Services are primarily intended for business use. Where used personally, Services remain subject to all limitations of this Agreement.
Nothing in this Agreement limits rights that cannot be excluded under applicable consumer protection laws.
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