Legal Offices & Law Firms

Business phone systems for Law Firms in Canada

Phonetico delivers call recording for file documentation, direct lines per lawyer, and the assurance that client communications never leave Canada.

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Male lawyer at his desk looking at the camera

Trusted by

1000+

Canadian businesses (and growing)

$25/month

flate rate per seat

PIPEDA compliant — data stays in Canada

No IT team needed

Built for law firms

Every feature legal professionals actually need

From intake to after-hours — Phonetico is built around how law firms actually operate, not how generic business phone systems assume they do.

Direct lines per lawyer

Every attorney gets their own DID (direct inward dial) — not a shared extension pool. Clients reach who they need, every time. No confusion, no transfers.

Intake call management

High volume of new client inquiries? Call queues ensure no prospective client gets a busy signal. Voicemail-to-email means nothing falls through overnight.

After-hours crisis routing

Family law and criminal clients call in crisis — at 11pm, on weekends. Smart after-hours routing connects them to an on-call associate or a priority voicemail inbox.

Mobile app — one number, anywhere

Lawyers working from home, court, or a second office can take calls on their cell using their direct line. Their personal number stays completely private.

Multi-office unified system

Two or three offices? Unified extensions across every location. Transfer calls between offices instantly — no dropped connections, no confusion.

Professional auto-attendant

"Press 1 for Real Estate, Press 2 for Family Law, Press 3 for Criminal Defence." The first impression matters in law. Give callers exactly what they expect.

Every client call, captured and organized

Phonetico records calls automatically and delivers them to the right inbox — organized by lawyer, by date, and securely stored on Canadian servers. No third-party access. No US cloud storage. Just a clean, encrypted record of every client conversation, ready when you need it.

Enterprise-grade features without the enterprise pricing

$25/month

Per seat. Flat rate. That’s it.

Call recording included — no add-on fees

Direct line (DID) per lawyer

Auto-attendant + call queues included

Voicemail to email included

Canadian data residency — confirmed in writing

No setup fees, no long-term contracts

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Privacy & compliance

Solicitor-client privilege starts with where your data lives

Client communications are legally privileged. That privilege depends on keeping those communications secure, confidential, and — critically — stored in Canada. Here's exactly how Phonetico protects your firm.

Canadian Data Residency

All voicemails, call recordings, and messages are stored exclusively on Canadian servers and never leave the country. We provide written confirmation of this during onboarding.

PIPEDA compliant

Federal privacy law applies to all provinces. Phonetico is fully PIPEDA compliant and provides compliance statements on request.

Encrypted call recording

All recordings are encrypted in transit and at rest. Accessible only to authorized users — stored securely, never shared with third parties.

No third-party data access

Client communications never pass through US-based infrastructure. No third party can access your recordings, voicemails, or call data.

Mid-size firms

Multi-practice & multi-office firms

Unified extensions across 2–3 offices

Practice-area auto-attendant routing

Intake call queues for high-volume inquiries

After-hours on-call routing per practice group

Volume discounts available

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Four professionals at a law firm discussing documents and working with laptops at a wooden table.

Woman in business attire sitting in an office chair, talking on phone and reviewing legal papers.

Solo & small firms

Independent lawyers & boutique firms

Direct line per lawyer from day one

Mobile app — work from court, home, or office

Call recording without expensive add-ons

No IT team or complex setup required

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What you lose with other providers and what you gain with Phonetico

Typical competitors

Monthly cost

$25/seat

$40–$55/seat

Call recording

Included

Often an add-on

Data stored in Canada

Yes

Often no

Direct line per lawyer

Included

Extra cost

Contracts

Month-to-month

Annual required

Ready to give your firm a phone system it can rely on?

Let's build a setup that fits your firm — call recording, direct lines, compliance documentation, and Canadian servers included from day one.

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Frequently asked questions

Is call recording included in the base price?

Yes. Call recording is included in the $25/seat/month flat rate — no add-on fees, no hidden costs. Recordings are encrypted, stored securely in Canada, and delivered directly to the responsible lawyer's inbox.

Does each lawyer get their own direct phone number?

Yes. Every seat includes a dedicated DID (direct inward dial) — not a shared extension pool. Clients can reach their lawyer directly without going through a receptionist or general line.

Can you handle after-hours routing for on-call associates?

Absolutely. You can configure after-hours routing by practice group, by individual lawyer, or by schedule — routing crisis calls to an on-call associate or a priority voicemail inbox that gets emailed immediately.

We have offices in two cities — can Phonetico unify them?

Yes. Phonetico handles multi-office setups on a single unified system. Extensions work across locations, calls transfer cleanly between offices, and billing stays simple — one flat rate per seat.

Is Phonetico compliant with Law Society of Ontario requirements?

Our platform aligns with LSO expectations around client confidentiality and communication security — including Canadian data residency and encrypted call storage. We recommend discussing your firm's specific obligations with your compliance officer, and we're happy to provide documentation to support that conversation.

Can we keep our existing phone numbers?

Yes. We handle number porting with no downtime — your firm's numbers stay exactly as they are.